CardSmiths guide
Frequently Asked Questions
Clear information for a smoother collecting experience.
Accounts and orders
Do I need an account to order?
No. Customer accounts are optional. You can check out without signing in.
How do I sign in?
Enter your email address and Shopify sends a one-time six-digit verification code. No password is required.
What can I see in my account?
You can view orders and manage your profile and account settings.
Cards and releases
Are prices in Australian dollars?
Yes. CardSmiths displays prices in AUD.
Are product images always the exact card?
Check the individual listing. If an image is illustrative or a reference image, it will be labelled. Contact us for copy-specific photos where needed.
Does an ungraded condition estimate guarantee a grade?
No. Grading decisions are made independently by grading companies, and an estimate cannot guarantee a particular result.
How do I hear about new cards?
Join the CardSmiths email list from the homepage or launch page for new-release updates.
Help
What if there is a problem with my order?
Contact hello@cardsmiths.org with your order number and clear photos so we can review it.