CardSmiths guide
Frequently Asked Questions
Clear information for a smoother collecting experience.
Accounts and orders
Do I need an account to order?
Yes. Sign in with your email address to complete checkout. Shopify sends a one-time six-digit verification code, so no password is required.
How do I sign in?
Enter your email address and Shopify sends a one-time six-digit verification code. No password is required.
What can I see in my account?
You can view orders and manage your profile and account settings.
Cards and releases
Are prices in Australian dollars?
Australian dollar base prices; your selected market may display local currency. Check the currency shown at checkout.
Are product images always the exact card?
Check the individual listing. If an image is illustrative or a reference image, it will be labelled. Contact us for copy-specific photos where needed.
Does an ungraded condition estimate guarantee a grade?
No. Grading decisions are made independently by grading companies, and an estimate cannot guarantee a particular result.
How do I hear about new cards?
Join the CardSmiths email list from the homepage or launch page for new-release updates.
Help
What if there is a problem with my order?
Contact hello@cardsmiths.org with your order number and clear photos so we can review it.