Shipping, Returns & Support

Shipping options and costs

Rates listed here are base prices in Australian dollars (AUD). Depending on your destination, the storefront and checkout may display local currency.

• Australian Standard shipping: AU$18, or free for orders of AU$100 or more.
• Australian Express shipping: AU$22.
• International shipping: available options and costs vary by destination and are shown at checkout.

Our fixed shipping rates are based on a packed 1 kg parcel measuring 10 × 15 × 6 cm. Paid rates already include AU$2 per shipment for packing materials.

Dispatch and delivery

We dispatch orders within two business days. Delivery time is additional and varies by destination and shipping service.

Before checkout

• Available delivery options and their cost are shown at checkout.
• Check your email and delivery address carefully before placing an order.
• Sign in with your email address to complete checkout. A one-time verification code is sent to your email; no password is required.

Order updates

Order confirmations are sent to the email used at checkout. When tracking is supplied, it can be accessed from your email or customer account.

Returns and order problems

If a card arrives damaged, is faulty or is materially different from its description, contact hello@cardsmiths.org with your order number and clear photos. Your rights under the Australian Consumer Law apply.

We offer a 30-day return window, subject to the eligibility requirements and exceptions in our Refund Policy. CardSmiths pays return postage for eligible returns.

Contact us before returning anything. Do not send an item back until CardSmiths has provided return instructions.

Contact

For delivery, listing or account questions, use the contact page or email hello@cardsmiths.org.