Shipping, Returns & Support

Before checkout

• Available delivery options and their cost are shown at checkout.
• Check your email and delivery address carefully before placing an order.
• A customer account is optional, but it makes orders easier to find later.

Order updates

Order confirmations are sent to the email used at checkout. When tracking is supplied, it can be accessed from your email or customer account.

Returns and order problems

If a card arrives damaged, is faulty or is materially different from its description, contact hello@cardsmiths.org with your order number and clear photos. Your rights under the Australian Consumer Law apply.

For a change-of-mind request, contact us before returning anything so we can confirm whether a return is available. Do not send an item back until CardSmiths has provided return instructions.

Contact

For delivery, listing or account questions, use the contact page or email hello@cardsmiths.org.